FAQ

Sugaring

What is sugaring?

Sugaring is an ancient Egyptian hair removal technique that uses a water-soluble sugar paste is used to extract unwanted hairs. Pretty, sweet, huh?  A Sugarista (a SUGARED + BRONZED licensed, female esthetician) applies the sugaring paste against the natural direction of hair growth and then uses a gentle flicking motion to remove hair in the natural direction of the hair growth.

How is sugaring different than waxing?

Sugaring removes hair in the natural direction of growth, which is the opposite of waxing (which removes hair against the natural direction of growth).  According to Web MD, removing hair in the natural direction of growth can also help to prevent ingrown hair.  In addition, the sugaring process doesn’t involve sticks or strips, so there’s no need to worry about the possibility of “double dipping.” Each ball of sugar paste is only used for one client and is discarded after a single use.  Lastly, sugar warmers only heat sugar paste to a lukewarm temperature (at maxium heat), unlike wax which is often heated to higher temperatures and poses the risk of a burn.

How long does my hair need to be to get sugared?

For best results we recommend that hair is at least 1/8” long.  This would be about 14 days since your last shave or 1 month since your last sugaring or waxing session.

How do I prepare for my sugaring session?

We recommend arriving with clean, dry skin, sans any lotions or oils. We recommend exfoliating your skin regularly, but take break from your exfoliating regimen 1-2 days before your sugaring appointment.

What is in the sugar paste (besides sugar)?

Lemon and water. That’s it. Seriously.

Do you offer manzilians or manscaping?

Right now we only provide Brazilian and bikini services to women. However, we do offer sugaring for men’s backs, arms, and legs!

Is sugaring environmentally friendly?

Yes! The sugar paste is a biodegradable paste and the sugaring process doesn’t require application sticks or strips.

If I take Accutane or use topical products with retinol is it safe to get sugared?

We do not recommend body sugaring within 6 months of taking Accutane. We also recommend that you wait at least 1 week after using a topical product with retinol (on the area you intend to have sugared) before you get sugared.

I’ve started my period and I have an appointment for a Brazilian, should I reschedule?

Menstruating does not affect the sugaring process, although please keep in mind that females are often more sensitive to pain both immediately before and during their monthly cycle. If you want to get sugared during menstruation, we require that you use a tampon during your sugaring session.

Can I get sugared right before I get an airbrush tan?

Absolutely. Actually, we recommend it. The exfoliation and lack of shaving (especially if you get your legs or arms sugared) will help a spray tan last longer.

Tanning

What is the FlexExpress Tan®?

The FlexExpress® is a revolutionary upgrade to our current formulas that allows it to function as a Standard Tan or Express Tan.  We still have the same four Elixir options as we did previously, but the shower time options are much more flexible. It can be showered off as early as an Express Tan or it can be left on as long as a Standard Tan.  The FlexExpress® can be rinsed off as soon as 1 hour post-session and stops developing after 3-hours post session.  Leaving it on for over 3 hours isn’t a problem!

How long should I wait to shower after a FlexExpress® tan?

You can shower as soon as 1-hour post session or any time after that. If you shower within 8 hours of your session, we recommend a warm water rinse only (no soap) and refrain from applying lotions or cosmetic products to your skin, as your tan is still developing. If you shower 8+ hours after your session, we recommend using soap. You may workout/sweat any time after your initial rinse/shower. 

How should I prepare for my tan?

We highly recommend that you moisturize and exfoliate regularly, especially the day before your appointment.  We recommend the S+B Body Scrub in combination with an exfoliating mitt (both also available for purchase at S+B locations) for your regular exfoliating regimen.  It is also ideal to schedule nail and/or sugaring appointments before a spray tan rather than after.  We recommend avoiding the use of products with retinol and/or salicylic acid for at least 1 week prior to your tanning session.  It is best to arrive to your appointment without any oil-based products on your skin.

What should I wear to my tanning appointment?

It is best to wear (or bring a change of) dark, loose fitting clothing and slip-on shoes. (There is cosmetic bronzer in the solution and there is a chance that it can rub off on clothing. It washes out of most materials, but it is better to be on the safe side and not wear anything light in color.) Flip flop sandals are available for $3.00 upon request at all S+B locations.  In addition, many of our locations offer a curated selection of dark, loose fitting clothing that is ideal to wear after a tan. Some apparel items are also available for purchase in our online shop!

What should I wear while I’m getting an airbrush tan?

Ladies, you are welcome to wear as little or as much as you are comfortable wearing- just keep unwanted tan lines in mind! (We have disposable thongs available for a $1.00 if needed.)  Gentlemen, we request that you wear underwear or swimwear.

How long will my tan last?

This depends on several factors including your skin type, skin cycle, lifestyle, and care. It should last for the minimum of a week and has the potential to last as long as two weeks. The best thing that you can do to increase the longevity of your tan is to apply our S+B Tan Extender once a day. Also, try to avoid activities that speed up your skin’s natural exfoliation process. Keep in mind that long showers/baths, hot tubs, heavy sweating, and swimming in saltwater and/or chlorine all tend to dry out your skin.

I have very fair skin, will a spray tan still look natural?

Yes, we will assist you picking the right Elixir for your skin tone. However, if you are new to spray tanning, we suggest selecting a lighter shade (Elixir 1 or Elixir 2) for the first session.

Why does my face tan fade faster?

This is due to several reasons. First, facial skin is thinner than skin found on other parts of the body. The face is also more exposed to the environment and endures more frequent washing. In addition, makeup, anti-aging creams, astringents, etc. tend to break down the tan more quickly. We recommend the S+B Bronzing Mist or S+B Bronzing Mousse for ongoing maintenance or signing up for one of our signature memberships (The Single, The Double or The Triple membership) as they offer complimentary face sprays!

Will a spray tan protect me from the sun?

Unfortunately, it does not, so please remember to wear SPF!

Will dry skin affect my airbrush tan?

Dry skin may cause the tan to fade unevenly.  We recommend that you moisturize daily for at least a week leading up to your tanning session and continue to moisturize regularly after your initial post-session rinse/shower. Try: S+B Fractionated Coconut Oil

Is sunless tanning safe for pregnant and breastfeeding women?

The active ingredient, DHA, has never been tested extensively on pregnant or breastfeeding women. We simply request that clients ask their doctor for an approval before they book a session.

Can I get a spray tan if I have a sunburn or my skin is peeling?

We do not recommend getting a spray tan if skin is sunburnt or peeling.  It is best to way until the sunburn has completely faded and/or the peeling has stopped before getting a tan.  Please remember wear SPF in the future!

Prep + Care

How do I prepare before my sugaring or tanning appointment?

Please visit our Prep + Care page for detailed information.

Memberships

How do I cancel my membership?

To cancel your membership, please email customerservice@sugaredandbronzed.com.  Please note: a 30-day notice is required to cancel any remaining/rollover membership benefits will expire at the end of the last billing month.

How do I freeze my membership?

To freeze your membership, please email customerservice@sugaredandbronzed.com and be sure to include the number of months for which you’d like your membership to be frozen.  (We can freeze a membership for up to 3 months without reason or up to 10 months with a doctor’s note for a medical reason.)  Please note: a 30-day notice is required to freeze your membership.  Any remaining/accrued membership benefits will remain on file and be available for use once again after the freeze period has ended.

Do memberships have a time commitment?

No, memberships are month-to-month!  Please note: we require a 30-day notice to cancel or freeze a membership.  Memberships cannot be frozen or canceled in the same month of initiation.

Do unused membership services rollover to the next month?

Yes, unused services rollover to the following month as long as a membership is active. Unused services expire 1 year from the date in which they were accrued.  Rollover service benefits may be used towards any membership service or less expensive service, but may not be applied towards a more expensive service.

I’m interested in the Single Membership. Can you tell me more about it?

The Single Membership offers 1 service per month.  Service options include: Brazilian Sugaring or the FlexExpress™ Tan.  Please note: you do not need to select your service until you schedule your appointment each month.

Unused services rollover to the next month and remain on file for up to 1 year from the accrual date.  Rollover services may be used towards Brazilians, Tans, or any less expensive service, but may not be applied to a more expensive service.

Any additional services (beyond monthly membership/rollover services) are not offered at a discounted rate.  If you find yourself often purchasing additional services, we’d recommend upgrading to The Double membership!

The Single members will also receive a 10% discount on all retail product + apparel items, complimentary disposable items, and compliment face sprays.

I’m interested in The Double membership. Can you tell me more about it?

The Double Membership offers 2 services per month.  Service options include: Brazilian Sugaring and/or FlexExpress™ Tan(s).  Please note: you do not need to select your services until you schedule your appointments each month.

Unused services rollover to the next month and remain on file for up to 1 year from the accrual date.  Rollover services may be used towards Brazilians, Tans, or any less expensive service, but may not be applied to a more expensive service.

The Double members will also receive a 10% discount on all retail product + apparel items, 10% off additional services, complimentary disposable items, and compliment face sprays.

I’m interested in The Triple membership. Can you tell me more about it?

The Triple membership offers 3 services per month.  Service options include: Brazilian Sugaring and/or FlexExpress™ Tan(s).  Please note: you do not need to select your services until you schedule your appointments each month.

Unused services rollover to the next month and remain on file for up to 1 year from the accrual date.  Rollover services may be used towards Brazilians, Tans, or any less expensive service, but may not be applied to a more expensive service.

The Triple members will also receive a 10% discount on all retail product + apparel items, 10% off additional services, complimentary disposable items, and compliment face sprays. and a priority waitlist position if a desired appointment time isn’t available.

I’m interested in a Simple Sugar Membership. Can you tell me about it?

All Simple Sugar Memberships offer 1 sugaring service per month, depending on the selected membership.  Simple Sugar Membership options include: Sprinkle Membership, * Teaspoon Membership,* Scoop Membership, or Ladle Membership.

Unused services rollover to the next month and remain on file for up to 1 year from the accrual date.  Rollover services may be used towards a sugaring service of equal or lesser value than the selected membership service but may not be applied to a more expensive service.

Any additional services (beyond monthly membership/rollover services) are not offered at a discounted rate.

Simple Sugar members will also receive a 10% discount on all retail product + apparel items.

I plan to redeem a membership service in NYC but don’t have an NYC Membership. Is this possible?

Yes, you can most certainly redeem a membership benefit in NYC.  However, please note that there will be a $10 NYC service surcharge applied when non-NYC members choose to redeem a service at one of our NYC locations.

Shipping + Return Policies

What is the shipping policy?

All orders are fulfilled within 1-3 business days from the date the order is placed. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Currently, we offer free ground shipping domestically to the U.S. (including Alaska and Hawaii) on orders over $50. For orders under $50, there is a domestic shipping charge that varies based on package weight and shipping distance.

What is the return policy?

All product sales are final. Apparel items that unworn, unwashed, and unaltered with original tags are eligible for store credit within 14 days of purchase.

Can I return a product ordered online to a store?

Due to COVID-19 and the responsive restructure of our in-store operations to limit person-to-person contact, in-store returns for online purchases are not permitted at this time. Please contact customerservice@sugaredandbronzed.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account.

What shipping provider do you use?

We use USPS for all orders. Ground shipping for all U.S. orders may take up to 3-8 business days to arrive from the day you receive your shipping confirmation. International orders may take up to 8-12 business days to arrive from the day you receive your shipping confirmation.

How do I track my order?

• Via Arrive: Your Arrive tracking information can be found on the email receipt from your purchase.

• OR Via Route, if you purchased shipping insurance and would prefer to follow through their app or online portal.

Can I cancel my order?

Unfortunately, once an order has been placed it goes directly to the fulfillment center for processing. If you need to modify your shipping or billing address, feel free to contact us if your product has not been shipped yet. But otherwise, all product sales are final.

What if my package was damaged or missing?

Oh no! If you receive an item that you believe is damaged or incorrect, please refer to the Route shipping insurance information sent with your order confirmation, and submit a claim either online or through their mobile app. If you did not purchase shipping insurance, unfortunately we are not able to assist with your package, but you can contact your local USPS for more information and investigate further, or file a police report if you believe your package was stolen.

Do you ship overseas?

Currently we only ship within the U.S.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Health + Safety

What are your Covid-19 health + safety updates?

Please visit our Keeping You Safe page for details and updates on our COVID-19 precautions and policies.

Gift Cards

What are the Terms & Conditions?

SUGARED + BRONZED® is not responsible for lost, stolen or damaged cards or any unauthorized card use. Gift cards are non-refundable and cannot be redeemed for cash, or used to purchase gift certificates, except where required by law. Additional value may be added to gift cards at any time. Gift card codes will not expire nor incur fees.

I purchased a gift card in-store, can I redeem this in the online shop?

In-store gift cards are valid for redemption at any SUGARED + BRONZED® location for airbrush tans, sugaring hair removal services, or retail products purchased in-store. In-store gift cards are not redeemable for purchases made online at sugaredandbronzed.com.

I purchased a gift card for the online store, can I redeem this for services in-store?

Online gift cards are only redeemable for product purchases made online at sugaredandbronzed.com and cannot be redeemed for services or retail purchases in-store.

Who do I contact for redemption questions or to check my gift card balance?

For redemption questions, including balance inquiry, please contact customerservice@sugaredandbronzed.com.

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